Terms and Conditions for Hearthwood Inn
Welcome to Hearthwood Inn. These Terms and Conditions govern your use of our online platform and the services we provide, including accommodation, dining, event hosting, and concierge services. By accessing or using our services, you agree to be bound by these terms. Please read them carefully.
1. Acceptance of Terms
By using our site or making a reservation through our online platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.
2. Services Provided
Hearthwood Inn offers a range of hospitality services, including:
- Full-service boutique accommodation
- Fine dining restaurant services
- Event hosting and catering
- Guest experience management and concierge services
- Local tourism partnerships and activity facilitation
3. Reservations and Payments
All reservations are subject to availability and confirmation. A valid credit card is required to guarantee your reservation. Payment policies, including cancellation and no-show fees, will be clearly communicated at the time of booking.
- Guaranteed Reservations: Reservations are guaranteed with a valid credit card.
- Cancellations: Cancellation policies vary based on the type of reservation and will be outlined at the time of booking. Failure to cancel within the specified timeframe may result in a charge.
- No-Shows: Guests who do not arrive for their reservation without prior cancellation may be subject to a no-show fee equivalent to one night's stay or as specified in the booking terms.
4. Guest Responsibilities and Conduct
Guests are expected to conduct themselves in a respectful manner and adhere to all facility rules and regulations. Any damage to hotel property caused by a guest may result in charges for repair or replacement. Hearthwood Inn reserves the right to refuse service or remove guests who violate these terms or engage in disruptive behavior.
- Guests are responsible for their personal belongings.
- Smoking is prohibited in all indoor areas of Hearthwood Inn.
- Pets are not permitted, unless it is a service animal with advance notice.
- Excessive noise or disturbance to other guests is not permitted.
5. Intellectual Property
All content on our online platform, including text, graphics, logos, images, and software, is the property of Hearthwood Inn or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or transmit any content without our prior written permission.
6. Limitation of Liability
Hearthwood Inn strives to provide accurate and reliable information on our online platform. However, we do not warrant that the information is error-free or complete. To the fullest extent permitted by law, Hearthwood Inn shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services or website.
7. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Victoria, British Columbia.
8. Changes to Terms
Hearthwood Inn reserves the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting to our online platform. Your continued use of our services after any such modifications constitutes your acceptance of the revised terms.
9. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Hearthwood Inn
2847 Waterlily Way, Suite 300
Victoria, British Columbia, V8W 0B6
Canada